Übersicht			Auf mobile öffnen

Lieferstatus:	i.d.R. innert 4-7 Tagen versandfertig
Veröffentlichung:	Dezember 2014
Genre:	Wirtschaft / Recht
	B / Business and Management / Business innovation / business strategy / Business Strategy/Leadership / Customer relations—Management / customer relationship management / Customer services / Economic Sociology / Industrial Management / Innovation/Technology Management / Leadership / Management / Management science / Market research / Market Research/Competitive Intelligence / Marketing / Organizational Studies, Economic Sociology / Palgrave Business & Management Collection / Research & development management / Sociology# work & labour
ISBN:	9781137375452
EAN-Code:	9781137375452
Verlag:	Springer-Verlag GmbH
Einband:	Gebunden
Sprache:	English
Dimensionen:	H 222 mm / B 145 mm / D 15 mm
Gewicht:	372 gr
Seiten:	166
Illustration:	6 figures, 12 b/w tables
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.