Übersicht			Auf mobile öffnen

Lieferstatus:	Auf Bestellung (Lieferzeit unbekannt)
Veröffentlichung:	Oktober 2020
Genre:	Schulbücher
	Business & Finance / Mathematics / Mathematik / Mathematik in Wirtschaft u. Finanzwesen / Spitzenleistung
ISBN:	9781119581499
EAN-Code:	9781119581499
Verlag:	Wiley
Einband:	Gebunden
Sprache:	English
Dimensionen:	H 240 mm / B 159 mm / D 22 mm
Gewicht:	442 gr
Seiten:	240
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

An innovative approach to driving maximum performance at all levels of an organization Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more. The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture -- containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide: * Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more * Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy * Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding * Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations * Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.