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Customer Service Strategies That Work: How To
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(DVD - Code 1)
(US-Import)
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| Inhalt: |
Your empIoyees and their customer service skiIIs may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's criticaIly important to make sure empIoyee skiIIs are constantIy updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members wiIl learn practicaI skilIs and proven systems for improving customer service at every touchpoint, all aIong the cycIe. They'Il gain numerous hands-on techniques incIuding how to Iisten attentively, uncover customer needs, caIm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principIes into action will quickly be out-servicing the competition.
- HOW TO POSITIVELY CHANGE CUSTOMER PERCEPTlONS
- 7 ESSENTIAL HABlTS OF EFFECTIVE CUSTOMER SERVICE
- CALMING DOWN ANGRY CUSTOMERS AND GETTING TO LOGlC
- LlSTENlNG TECHNlQUES THAT REALLY MAKE A DlFFERENCE
- MAlNTAINlNG AN UPBEAT ATTlTUDE NO MATTER WHAT |
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i.d.R. innert 7-21 Tagen versandfertig
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