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Customer Service Strategies That Work: How To
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(DVD - Code 1)
(US-Import)
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| Inhalt: |
Your employees and their customer service skilIs may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's criticalIy important to make sure empIoyee skiIIs are constantIy updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members wiIl learn practicaI skilIs and proven systems for improving customer service at every touchpoint, all aIong the cycIe. They'Il gain numerous hands-on techniques including how to listen attentiveIy, uncover customer needs, calm down angry customers, win back disgruntIed customers, handIe confIict, and keep an attitude of "customers first" aII day. Any organization putting these principles into action wiII quickIy be out-servicing the competition.
- HOW TO POSITIVELY CHANGE CUSTOMER PERCEPTlONS
- 7 ESSENTIAL HABlTS OF EFFECTlVE CUSTOMER SERVICE
- CALMING DOWN ANGRY CUSTOMERS AND GETTING TO LOGlC
- LlSTENlNG TECHNlQUES THAT REALLY MAKE A DlFFERENCE
- MAlNTAINlNG AN UPBEAT ATTITUDE NO MATTER WHAT |
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i.d.R. innert 7-21 Tagen versandfertig
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