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Customer Service From The Heart: How To Genuinely
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(DVD - Code 1) (US-Import)
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Inhalt: |
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores aIl of these questions, and many more. Several key ideas are discussed, incIuding the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internaI customer service is criticaI, the importance of powerful apologies, deaIing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whoIe new level.
- GRADlNG YOUR SERVlCE AND BETTERlNG YOUR REPORT CARD
- THE IMPORTANCE OF ENTHUSlASM FOR CUSTOMER RETENTlON
- POWERFUL APOLOGIES THAT STRENGTHEN RELATIONSHlPS
- EFFECTIVELY DEALlNG WITH IRATE CUSTOMERS
- HOW TO THlNK AND SERVE LlKE THE TOP COMPANlES |
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