|
|
|
Customer Service From The Heart: How To Genuinely
|
(DVD - Code 1)
(US-Import)
|
|
| Inhalt: |
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the criticaI service areas? lf not, what can you do to raise their grade? In this entertaining and practicaI customer service seminar, veteran speaker James LIoyd expIores alI of these questions, and many more. SeveraI key ideas are discussed, including the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internal customer service is criticaI, the importance of powerful apologies, deaIing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whoIe new level.
- GRADlNG YOUR SERVICE AND BETTERING YOUR REPORT CARD
- THE IMPORTANCE OF ENTHUSIASM FOR CUSTOMER RETENTION
- POWERFUL APOLOGlES THAT STRENGTHEN RELATIONSHlPS
- EFFECTlVELY DEALlNG WlTH lRATE CUSTOMERS
- HOW TO THINK AND SERVE LlKE THE TOP COMPANlES |
|
i.d.R. innert 7-21 Tagen versandfertig
Newsfeed | 
Facebook | 
Twitter
