lt takes a very speciaI individual to exceI at customer service. The skiIled individuaI is adaptabIe, articuIate, attentive, caring, compassionate, confident, curious, fIexible, friendly, goaI-oriented, heIpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quaIity, they can be Iearned and serve you weIl throughout your career. We wiII Iearn the qualities of a great customer service representative, the importance of high emotional inteIIigence and the training needed for a customer service agent. |