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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
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Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 3 Artikel!
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The definitive reference for the Certified Process Design Engineer (CPDE) qualification, this resource provides detailed guidance on assessing, designing, and integrating ITSM processes. The advice and techniques in this book apply to every IT service provider and ITSM framework, standard, and maturity model.
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i.d.R. innert 14-24 Tagen versandfertig
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