Unlike many books that only provide a general review of the strategies important to the chief information officer, this volume explains how to execute the guidelines it recommends. It surveys existing strategies and includes detailed problem-solving ideas, such as how to structure optimal IT and telecom contracts with suppliers, the implications of SOP-98, and accounting for software costs. The text integrates the perspective of a CIO coping with the daily pressure for results, with that of an IT auditor focused on governance and internal control. Examples, charts, templates, and anecdotes supplement the material.