At the very heart of the consulting process, Weiss explains, is the reality that consultants need more than refined skills in order to succeed. They primarily need to work together with clients to create true professional partnerships. He emphasizes that consultants must prepare the environment for, and effectively educate the buyer about, the focus required and resources needed to support the project's implementation. Using the guidelines outlined in this book, consultants will learn how to prepare themselves, the buyer, and the client implementers to support and champion the intervention. This is a book that both internal and external consultants should be using as their daily guide to project success.

Process Consulting shows how to

• Create the conditions for a successful intervention
• Put in place the strategy and tactics needed to gather intelligence
• Coach key people and establish the rules of engagement
• Reinforce change and overcome resistance
• Create dynamic instruction that will yield outright results for the client's business
• Focus on the transition from strategy formulation to strategy implementation
• Improve leadership that is driven by values and measured by results