Providing a "biological" framework, this book explores how the design of the work environment can be used as a tool to further business goals as well as improve individual and group performance. The second edition of a bestseller, the book includes many new case studies with Fortune 1000 companies. It features a new section on Six Sigma measurement methods for assessing office workspace effectiveness. The Case Studies demonstrate how office workspace design effects employee performance, and how to use this information to optimize workplace design for individuals and groups. It focuses on the emergence and application of Six Sigma quality principles and methods in the evaluation and improvement of workspaces.