Everyone at the Pleasant Inn is looking forward to a very merry Christmas. Oh, irascible proprietor Trevor Rudley has his usual complaints about Mrs. Blount's non-traditional floral arrangements. And he's sure he won't like housekeeper Tiffany's new beau, Dan Thornton, a writer, of all things. But it's Christmas. Surely nothing catastrophic could happen.

Bad things do happen, of course. When the snow starts falling, it seems it will never stop. Margaret Rudley runs over a man lying in the road during a whiteout. Walter Sawchuck almost chokes when someone doctors his Mrs. Dash. And those disturbing little Santas begin to appear, each one representing a gruesome event in the Pleasant's past. Then a dead body is found hanged in the coach house. As the snow continues to fall, paranoia at the Pleasant mounts.