Übersicht			Auf mobile öffnen

Lieferstatus:	i.d.R. innert 14-24 Tagen versandfertig
Veröffentlichung:	August 2014
Genre:	Wirtschaft / Recht
	B / Business and Management / Decision Making / Management & management techniques / Management decision making / Management of specific areas / Management science / Operational research / Operations Management / Operations Research / Operations Research and Decision Theory / Operations Research, Management Science / Operations Research/Decision Theory / Production management
ISBN:	9783662434369
EAN-Code:	9783662434369
Verlag:	Springer Berlin Heidelberg
Einband:	Gebunden
Sprache:	English
Serie:	#215 - International Series in Operations Research & Management Science
Dimensionen:	H 241 mm / B 160 mm / D 28 mm
Gewicht:	781 gr
Seiten:	412
Zus. Info:	HC runder Rücken kaschiert
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability, and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.