'Managing Operational Risk is an accessible, non-technical introduction to the topic with many examples. A unique feature of this text is the discussion of statistical quality control and structured process improvement initiatives, like DMAIC. I recommend this book to corporate and private company managers who are looking for a readable and comprehensive introduction to operational risks management.' Professor Ron Kenett, Co-Author of Modern Industrial Statistics and Operational Risk Management, University of Turin, Italy and the KPA Group, Israel

"The amorphous nature of operational risk makes its measurement and management a particular challenge. This book provides a much-needed concrete approach to implementing operational risk oversight and mitigation techniques. Robertson shows how application of these common-sense auditing methodologies could have prevented the excesses in the mortgage market that led to the global financial crisis of 2007-2009." Professor Linda Allen, William F. Aldinger Chair in Banking and Finance, Zicklin School of Business, Baruch College, City University of New York

'Douglas Robertson's work introduces the reader to many angles of operational risk management in an accessible and yet comprehensive manner. It does an excellent job at illustrating how the recent credit crisis was rooted in operational risk. This book should act as an invaluable reference for practitioners, regulators, and academics who wish to gain useful insights about operational risk and modern approaches to its measurement, monitoring, and control.' Anna Chernobai, M.J. Whitman School of Management, Syracuse University