Übersicht			Auf mobile öffnen

Lieferstatus:	Auf Bestellung (Lieferzeit unbekannt)
Veröffentlichung:	Dezember 2006
Genre:	EDV / Informatik
	BUSINESS & ECONOMICS / Management / Business / Economics / Finance / TECHNOLOGY & ENGINEERING / Electronics / General
ISBN:	9780580474606
EAN-Code:	9780580474606
Verlag:	Institution of Engineering & Technology
Einband:	Kartoniert
Sprache:	English
Serie:	Achieving ISO/Iec 20000
Dimensionen:	H 234 mm / B 155 mm / D 5 mm
Gewicht:	181 gr
Seiten:	99
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.