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Autor(en): 
  • Appleton Leo
  • Libraries and Key Performance Indicators: A Framework for Practitioners 
     

    (Buch)
    Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 2 Artikel!


    Übersicht

    Auf mobile öffnen
     
    Lieferstatus:   Auf Bestellung (Lieferzeit unbekannt)
    Veröffentlichung:  Juli 2017  
    Genre:  Geschichte / Politik / Kultur 
     
    Enterprise Software / Interdisciplinary studies / Library & Information Sciences / Library and information services / Library, archive and information management / Operational research / SOCIAL SCIENCE / General
    ISBN:  9780081002278 
    EAN-Code: 
    9780081002278 
    Verlag:  Elsevier 
    Einband:  Kartoniert  
    Sprache:  English  
    Serie:  Chandos Information Professional Series  
    Dimensionen:  H 229 mm / B 152 mm / D 10 mm 
    Gewicht:  280 gr 
    Bewertung: Titel bewerten / Meinung schreiben
    Inhalt:

    Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.

      



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