While some doubt the value of employing manufacturing techniques in health care, visionary organizations across the US are reaping the benefits of Lean implementation strategies. Written by the former president of the Virginia Mason Medical Center, the book relies on the experience of an executive who has led a successful lean transformation. He walks the reader through the steps needed to start the journey, as well as challenges encountered along the way. He also shows what it¿s like to arrive at a place where safe and quality products and services are expected and achieved, where workers function at the height of their abilities and the cost side of the revenue equation dramatically drops.