recognized as the industry classic guide on the topic of ITIL, in many

languages. Over the years this authoritative guide has earned its place

on the bookshelves and in the briefcases of industry experts as they

implement best practices within their organizations.

This pocket guide will provide readers with an understanding of the

ITIL 4 service management framework, by:

- understanding the key concepts of service management

- understanding how the seven ITIL guiding principles can help an

organization adopt and adapt service management

- understanding the four dimensions of service management

- understanding the purpose and components of the ITIL service

value system

- understanding the six activities of the service value chain, and how

they interconnect

- knowing the purpose and key terms of 15 of the 34 ITIL practices

- understanding seven of these 15 ITIL practices in detail

All exam requirements for the ITIL 4 Foundation exam are covered

in this pocket guide. It also provides support for everyone who has

knowledge of previous ITIL editions and is looking for a bridge to

the new edition. ITIL 4 took a big leap into the modern world of IT

service management, covering the latest principles and practices in

a customer-focused, service-centric way, enabling Agile principles for

maximum support of any business.