Übersicht			Auf mobile öffnen

Lieferstatus:	Auf Bestellung (Lieferzeit unbekannt)
Veröffentlichung:	September 2008
Genre:	EDV / Informatik
	Digital- und Informationstechnologien# allgemeine Themen
ISBN:	9789087531140
EAN-Code:	9789087531140
Verlag:	Van Haren Publishing
Einband:	Kartoniert
Sprache:	English
Serie:	Best Practice Library: IT Management
Dimensionen:	H 240 mm / B 172 mm / D 15 mm
Gewicht:	452 gr
Seiten:	1
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book "Metrics for IT Service Management" also published by Van Haren Publishing.