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ITIL® Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
. ITIL fundamentals
. The service lifecycle
. Service strategy
. Service design
. Service transition
. Service operation
. Continual service improvement
. ITSM in the real world
CD ICON
Electronic content includes:
. Complete practice exams
. Videos from the author
. PDF copy of the book