Ideal for project, IT, and systems development managers, this book details the skills, knowledge, and attributes needed to bringing about large-scale change. It explains how to incorporate quality methods into the change management process and outlines a holistic approach for transformation management. Its comprehensive coverage spans team building, quality, project methodology, resource allocation, process engineering, and management best practices. The material covered is validated with references to concepts and processes from such business greats as Dr. Deming, Jack Welch, and Henry Ford.