/ classical control theory / CMM Level / CMM. / Col / consumer behaviour analysis / High Competition Environment / key person / Mixed Competition / Networked resources / Non-personal Selling / organisational buying process / pop stars / PPP Model / psychographic segmentation / ROI / Sales & marketing management / Sales and marketing management / sales interaction dynamics / sales management / Sales Offer / Sales Opportunities / Satisfactory Customer Relationship / Seller’s Connectedness / Smart Objective / value integration modelling / Vice Versa / yangtze river / Young Man