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Difficult Conversations: How to Discuss What Matters Most
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(Buch) |
Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 3 Artikel!
| Lieferstatus: |
 Vorankündigung |
| Veröffentlichung: |
ANGEKÜNDIGT
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| Genre: |
Psychologie / Pädagogik |
| ISBN: |
9780143118442 |
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EAN-Code:
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9780143118442 |
| Verlag: |
Penguin Putnam |
| Einband: |
Kartoniert |
| Sprache: |
English
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| Dimensionen: |
H 195 mm / B 131 mm / D 20 mm |
| Gewicht: |
235 gr |
| Seiten: |
352 |
| Bewertung: |
Keine Bewertung vor Veröffentlichung möglich.
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| Inhalt: |
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving |
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