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Designing Service Excellence: People and Technology
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(Buch) |
Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 3 Artikel!
| Inhalt: |
| The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public |
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i.d.R. innert 14-24 Tagen versandfertig
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