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• where and when violence is likely to occur
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• which individuals are most likely to be attacked
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• common indicators of an imminent attack
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• patterns of assault
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• how both individuals and organizations can deal with incidents when they do occur
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• what can be done to minimize the occurrence of attacks
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• how organizations can develop better safety cultures for their staff
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• how staff can be helped to deal with the aftermath of an attack

Self-assessment exercises and case studies challenge the reader to analyse his/her own experiences and preconceptions of when, and to whom, violence occurs. Providing practical guidance as well as a careful consideration of the issues involved, this book will ,be of interest to all those whose work may sometimes necessitate them being in potentially dangerous situations. It is a revised and updated edition of Facing Physical Violence, originally co-published with Routledge.