Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for construction organizations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches.

This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice.

The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include:

• business objectives - the stakeholder satisfaction methodology
• organizational culture and Health and Safety
• quality philosophy
• evaluation of organisational performance
• continuous quality improvement and development of a learning organization.

A new chapter covers the influence of Building Information Modelling (BIM) on quality management and the text is essential reading for both undergraduate and postgraduate construction management or construction project management students. It will also prove a valuable resource for practicing construction managers and project managers.