Industry 5.0 suggests a new stage of industrial growth that expands upon earlier stages of industrialization, emphasizing human-centered approaches to technology and digital sustainability. With its innovative approach, Industry 5.0 will contribute to the resolution of the manufacturing-social need mismatch issue. In contrast to other industrial revolutions that placed more emphasis on the financial aspects of sustainability, the Industry 5.0 vision places more emphasis on social demands and human centricity.

This book Aspects of Quality Management in Value Creating in the Industry 5.0 Way focuses on the challenges that companies in the field of quality management in Industry 5.0 face, particularly in relation to client value aspects. The book devotes a lot of space to the issues of client satisfaction, cybersecurity, e-commerce, TQM, and collaborative work between robots and humans in the company.

Features:

• Characterizes the new role of value for customer 5.0 in the augmented era
• Analyzes the collaborative work between robots and humans in Industry 5.0 conditions
• Investigates the complex relationship between satisfaction, awareness, perception, attitude, and demographics, as well as examining how technological advances and market performance impact client satisfaction

Includes:

• E-client in the cyber-security aspect
• Multi-Agent Technology (MAT) to maintain Total Quality Management (TQM) in manufacturing and MAT's role in TQM
• A novel structure for innovation, "Innovation Control (IC)," to integrate creative thinking and business strategy
• Industry 5.0 inside the automotive sector
• Technetronic Education (TE) in Industry 5.0: advantages, challenges, and implications
• Ethical aspects and challenges associated with developing technologies

This book Aspects of Quality Management in Value Creating in the Industry 5.0 Way serves as a future road map, guiding readers through the complexities of industrial progress.

Academic researchers, along with senior undergraduate and graduate students, are the primary target audience.