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Lieferstatus:	i.d.R. innert 7-14 Tagen versandfertig
Veröffentlichung:	November 2021
Genre:	Wirtschaft / Recht
	ArtificialIntelligence / Datenbanken / Datenmanagement / Dienstleistungsgewerbe, Gastgewerbe / Mathematik für Ingenieure / ServiceAnalytics / ServiceOperationsandManagement / ServiceScience / ServiceSystemsModeling / SmartServiceandSystems / Unternehmensforschung mehr...
ISBN:	9783030902742
EAN-Code:	9783030902742
Verlag:	Springer
Einband:	Gebunden
Sprache:	English
Dimensionen:	H 241 mm / B 160 mm / D 28 mm
Gewicht:	787 gr
Seiten:	416
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

This book showcases state-of-the-art advances in service science and related fields of research, education, and practice. It presents emerging technologies and applications in contexts ranging from healthcare, energy, finance, and information technology to transportation, sports, logistics, and public services. Regardless of its size and service, every service organization is a service system. Due to the socio-technical nature of service systems, a systems approach must be adopted in order to design, develop and deliver services aimed at meeting end users¿ utilitarian and socio-psychological needs alike. Understanding services and service systems often requires combining multiple methods to consider how interactions between people, technologies, organizations and information create value under various conditions. The papers in this volume highlight a host of ways to approach these challenges in service science and are based on submissions to the 2021 INFORMS Conference on Service Science.