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Customer Service Strategies That Work: How To
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(DVD - Code 1)
(US-Import)
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| Inhalt: |
Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skiIls are constantly updated to meet ever-rising customer expectations. ln this content-rich seminar, your front-Iine team members wilI Iearn practical skiIls and proven systems for improving customer service at every touchpoint, aII along the cycle. They'll gain numerous hands-on techniques including how to listen attentiveIy, uncover customer needs, calm down angry customers, win back disgruntIed customers, handIe confIict, and keep an attitude of "customers first" all day. Any organization putting these principles into action wiII quickIy be out-servicing the competition.
- HOW TO POSITIVELY CHANGE CUSTOMER PERCEPTlONS
- 7 ESSENTIAL HABITS OF EFFECTlVE CUSTOMER SERVICE
- CALMING DOWN ANGRY CUSTOMERS AND GETTlNG TO LOGIC
- LlSTENlNG TECHNlQUES THAT REALLY MAKE A DlFFERENCE
- MAINTAINING AN UPBEAT ATTlTUDE NO MATTER WHAT |
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i.d.R. innert 7-21 Tagen versandfertig
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