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Customer Service From The Heart: How To Genuinely
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(DVD - Code 1)
(US-Import)
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| Inhalt: |
How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? lf not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James LIoyd explores alI of these questions, and many more. SeveraI key ideas are discussed, incIuding the importance of genuine caring, how to retain your customers by avoiding the big mistake many companies make, why internal customer service is criticaI, the importance of powerful apoIogies, deaIing with irate customers, projecting more enthusiasm, and much more. When you genuinely care about your customers in the way that James teaches, you can take your business to a whoIe new IeveI.
- GRADING YOUR SERVlCE AND BETTERlNG YOUR REPORT CARD
- THE lMPORTANCE OF ENTHUSIASM FOR CUSTOMER RETENTlON
- POWERFUL APOLOGIES THAT STRENGTHEN RELATlONSHIPS
- EFFECTIVELY DEALING WITH lRATE CUSTOMERS
- HOW TO THlNK AND SERVE LIKE THE TOP COMPANIES |
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i.d.R. innert 7-21 Tagen versandfertig
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