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Autor(en): 
  • Lyn Bromley
  • Donna Whitbrook
  • Trusted: The human approach to building outstanding client relationships in a digitised world 
     

    (Buch)
    Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 2 Artikel!


    Übersicht

    Auf mobile öffnen
     
    Lieferstatus:   i.d.R. innert 14-24 Tagen versandfertig
    Veröffentlichung:  November 2017  
    Genre:  Psychologie / Pädagogik 
     
    BUSINESS & ECONOMICS / Customer Relations / customer service; sales
    ISBN:  9781910056554 
    EAN-Code: 
    9781910056554 
    Verlag:  Practical Inspiration Publishing 
    Einband:  Kartoniert  
    Sprache:  English  
    Dimensionen:  H 216 mm / B 140 mm / D 14 mm 
    Gewicht:  431 gr 
    Seiten:  228 
    Zus. Info:  Paperback 
    Bewertung: Titel bewerten / Meinung schreiben
    Inhalt:
    Shortlisted for the Judges' Choice Award, The Business Book Awards 2018
    In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level.
    Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the 'credibility thief' is damaging that trust and, ultimately, your profits.
    Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors' work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company's ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.

      
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