Übersicht			Auf mobile öffnen

Lieferstatus:	i.d.R. innert 14-24 Tagen versandfertig
Veröffentlichung:	April 2017
Genre:	Wirtschaft / Recht
ISBN:	9780998145655
EAN-Code:	9780998145655
Verlag:	Dreams To Paper
Einband:	Gebunden
Sprache:	English
Dimensionen:	H 222 mm / B 145 mm / D 23 mm
Gewicht:	610 gr
Seiten:	328
Zus. Info:	HC gerader Rücken mit Schutzumschlag
Bewertung:	Titel bewerten / Meinung schreiben

Inhalt:

New and Revised for 2021!! My new editor made some significant changes and corrections needed, to make this novel a much better read! We have all felt it at one time or another, the anger towards a rude customer who aggressively demands the attention of a customer service representative, using foul language, name calling and threats to get what they want. Our understanding, compassion or fear of the consequences keeps us from pursuing a more aggressive method of satisfying the situation, while maintaining a false concern for their needs, despite their verbal assault. Tommy Thorpe, a collections agent in a Milwaukee, Wisconsin call center, finds his sanity slipping quickly with every abusive call. Combined with the pressures from his supervisor, and abrupt change in his financial status, he allows a darker side of himself to surface, committing the ultimate crime to release his stress and problems. Soon, any information obtained from his customers, will be used for an entirely different purpose.