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Artikel-Nr. 21835934


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Autor(en): 
  • Anna Stavroudi
  • Managing Human Resources Challenges in Chinese Hospitality Industry 
     

    (Buch)
    Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 2 Artikel!


    Übersicht

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    Lieferstatus:   i.d.R. innert 5-10 Tagen versandfertig
    Genre:  Wirtschaft / Recht 
    ISBN:  9783668413450 
    EAN-Code: 
    9783668413450 
    Verlag:  Grin Verlag 
    Einband:  Kartoniert  
    Sprache:  English  
    Dimensionen:  H 210 mm / B 148 mm / D 2 mm 
    Gewicht:  55 gr 
    Seiten:  28 
    Bewertung: Titel bewerten / Meinung schreiben
    Inhalt:

    Research Paper (undergraduate) from the year 2012 in the subject Business economics - Personnel and Organisation, grade: 70,0, , language: English, abstract: The purpose of this project was to explore the possible challenges that could have been undertaken while managing Human Resources in Chinese hospitality industry. Above all, we have investigated in various industry experts' HR practices in luxury hotel properties located both in China and USA and we have chosen to make a comparison amongst them. We have found that luxury hotels that want to achieve international levels of service quality ought to invest more time in hiring and training their Chinese staff. The research on that field and the further investigation on Hospitality Industry showed that the relationship amongst perceived human resources practices and hotel staff's opinion is differentiated enough mainly because of Chinese hotel employees characteristic. That is their identified characteristic of lacking service mentality due to Chinese hotels' policy of hiring staff based on personality traits and not on service mentality aspects. Furthermore, cultural differences and as well as institutional differences in human resources account for the differences that exist between Chinese staff in the hospitality industry in China and in United States of America.

      



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