All managers get saddled with "problem" employees from time to time, but what sets great managers apart is how they deal with them. Drawing from real-life stories, A Survival Guide to Managing Employees from Hell provides you with practical advice for handling a wide range of difficult types, including:

• The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don’t know what they’re doing
• The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone
• The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time
• I’ve Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues

Author Gini Graham Scott’s advice springs largely from common sense, acknowledging there isn’t just one way to handle a difficult worker. For any manger or supervisor looking for tips on effectively managing troublesome workers, look no further than A Survival Guide to Managing Employees from Hell.