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Autor(en): 
  • Christine Krafft
  • Standard American English and South African English in a Call Centre Environment 
     

    (Buch)
    Dieser Artikel gilt, aufgrund seiner Grösse, beim Versand als 2 Artikel!


    Übersicht
     
    Lieferstatus:   i.d.R. innert 5-10 Tagen versandfertig
    Genre:  Sprache 
    ISBN:  9783843388986 
    EAN-Code: 
    9783843388986 
    Verlag:  LAP Lambert Academic Publishing 
    Einband:  Kartoniert  
    Sprache:  English  
    Dimensionen:  H 220 mm / B 150 mm / D 9 mm 
    Gewicht:  237 gr 
    Seiten:  148 
    Zus. Info:  Paperback 
    Bewertung: Titel bewerten / Meinung schreiben
    Inhalt:
    South African English is just one of the many varieties of English spoken across the globe. However,South African English itself does not only have one variety but four major varieties,namely White South African English(WSAfE),Black South African English (BlSAfE),Indian South African English(IndSAfE) and Cape Flats English (CFE).One of the most influential of the world Englishes is Standard American English.Standard American English and the Englishes of South Africa do not only have things in common but also lots of differences.Do these differences lead to a breakdown in communication?An environment where we can see how intercultural communication between these two countries happens is the call centre industry.The call centre industry in South Africa is a booming industry especially in the Western Cape.Foreign investors,like airlines,are outsourcing their call centres to South Africa due to a number of factors. The result of the thesis is that communication accommodation surely plays a role in inter cultural communication;however linguistically accommodating a customer in a conversation is not the only way to have a successful and efficient conversation.

      



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